Zoho Support & Google Apps
With Zoho Support for Google Apps you can manage customer tickets, maintain your accounts and contacts, automate support process, increase agent productivity and much more. Zoho Support streamlines and quantifies the entire process right from receiving the customer support ticket till it's closure.
Zoho Support helps provide fast and world-class customer support the easy way. No missing tickets, no missed deadlines - you miss nothing. Be on top of your customer support tickets anytime. Make your help desk the best ever the easy way.
Handle Multiple Tickets Fast
Manage tickets my category and priority and assign to agents on the fly.
Measure Customer Support Quality
Focus on what really matters. Average resolution time, tickets closed per agent, etc.
Work Smart, Not Hard
Keep your customer support agents always focused on the most important tickets. The advanced workflow feature allows you to automate assignments, alerts, e-mails and even create tasks.
Prioritize Ticket Management
Create contracts and SLAs. These help in setting up and automating escalations.
Customize To Your Business Process
Adapt Zoho Support to suit your needs - custom fields, notifications, mail templates, define your own SLAs and workflows that suit your business.
Self-service Portal for Customers
Provide a dynamic online community for your customers. They can log requests, track updates, find answers, start discussions and more in one single place.